Support

Lunomi is supported by email. There is no form to fill in and no account needed to write to us.

What we can help with

• Account and login problems — trouble creating an account, signing in, or choosing a username.
• Technical issues — something not working, a game behaving oddly, missing pictures or sound.
• Privacy questions — anything about the Privacy Policy or the data held for your account.
• Account deletion — see the Delete Account page, which covers both the in-app and the email route.
• General feedback — ideas, corrections to a translation, or a word that is wrong.

What helps us answer quickly

If you are reporting a problem, it helps to include:

• what you were doing when it happened, and what you expected instead;
• your phone model and Android version;
• the Lunomi version, if you know it;
• a screenshot, if the problem is something you can see.

We cannot look up or reset a password, and we cannot tell you your recovery code — only a hashed form of it is stored, so nobody at Lunomi can read it. If you have lost both, the account cannot be recovered, and asking us will not change that. Making a new account is free and takes a moment.

Please do not send passwords, recovery codes or any other sign-in credentials. We never need them, and we will never ask for them.

Reply times

Lunomi is developed and published independently, and support is answered by a person rather than a helpdesk. We read every message and reply as soon as we reasonably can.